Users getting logged out randomly on mobile Safari

created by Test User at Jan 28, 2026, 04:00 PM

What's Wrong

Users on mobile Safari getting unexpectedly logged out. This is happening frequently enough that it's becoming a major pain point.

Impact

  • 12 support tickets in the last week
  • All from iOS users
  • Mostly Safari, but one report from Chrome on iOS
  • Getting negative reviews mentioning this issue

Possible Causes

  • Safari's Intelligent Tracking Prevention (ITP)
  • Cookie handling differences in WebKit
  • Session timeout configuration issues

Next Steps

  1. Investigate ITP documentation
  2. Test different cookie configurations
  3. Consider moving away from cookie-based auth for mobile

Activity

Test User added label Bug

Jan 28, 2026, 04:05 PM

Test User changed assignee from no one to Alice Johnson

Jan 28, 2026, 04:10 PM

AJ
Alice JohnsonJan 28, 2026, 05:30 PM

I was able to reproduce this. It seems to happen specifically when: 1. User is on iOS Safari 2. App is in background for more than a few minutes 3. User returns to the app The session cookie is still there, but the auth check fails.

BS
Bob SmithJan 28, 2026, 06:00 PM

Could this be related to Safari's Intelligent Tracking Prevention? ITP can mess with cookies in unexpected ways.